Read this before you buy, because it sets the limits on sending anything back. AQUATIC HAVEN SDN BHD 202601034345 (1696440-X) wants you to get the right goods in good order, and this is the Return, Refund & Exchange Policy that applies when you do not.
When a Claim Is Possible
What you buy here is not exchangeable or refundable. Four situations are the exception, and your claim has to sit in one of them.
Wrong goods: the merchant packed an item other than the one you ordered.
Does not match the listing: what you received departs from the specifications, description, features or information advertised on the website.
Poor condition on arrival: the item was spoiled, damaged or defective when it was delivered.
Overdue delivery: the parcel took longer than the timeline set out in the company’s Shipping Policy.
Evidence You Have to Send
Your claim is judged on proof, so the recording has to start before the parcel is opened.
Unboxing video: one clear, unbroken recording that begins on the sealed parcel and takes in the shipping label, the packaging and the item you received.
First-use video: where it applies, a clear recording of the item being used for the first time.
Whatever else we ask for: photographs, order details or any other supporting document the company requests.
Filing With Us
The window is short, and it is not stretched.
Where and by when: write to aquatichavensb@outlook.com, where our support team picks it up, and do it inside 24 hours of the item reaching you.
Outside that: anything lodged after the 24-hour reporting period, or lodged without the evidence above, will not be accepted.
Unsure whether your case qualifies? Reach us through any of the channels below.
📧 Email: aquatichavensb@outlook.com
🏢 Address: 3A, JALAN BAIDURI 1, TAMAN BAIDURI, 81200 JOHOR BAHRU, JOHOR
🌐 Website: https://aquatichavensb.com/contact-us/