Plans change, and sometimes an order has to go. AQUATIC HAVEN SDN BHD 202601034345 (1696440-X) sets out here how long you have to call it off, how to do it, and when your money lands back.
Your Cancellation Window
The clock starts when you pay, not when we reply.
Inside the window: cancel within 24 hours of buying and you get a full refund.
Once it closes: after 24 hours, cancelling may not be possible, because the order may already have been processed or shipped.
Asking Us to Cancel
Two moves, and the first one is yours to make.
Tell customer service: get in touch straight away and quote your Order Number.
Wait on the check: our support team looks at how far the order has travelled and confirms whether it can still be cancelled.
Getting Your Money Back
Once approval comes through, the money starts its way back to you.
Where it goes: the refund is issued back to the payment method you originally used.
How long it takes: allow 7–14 business days for it to be processed and to show in your account.
Need a hand with a cancellation? Reach us through any of the channels below.
📧 Email: aquatichavensb@outlook.com
🏢 Address: 3A, JALAN BAIDURI 1, TAMAN BAIDURI, 81200 JOHOR BAHRU, JOHOR
🌐 Website: https://aquatichavensb.com/contact-us/