Browse, order or write to us, and you hand over information about yourself. This page tells you plainly what AQUATIC HAVEN SDN BHD 202601034345 (1696440-X) takes, what it is used for, who else sees it, and what you can ask us to do with it.
What We Collect
Four kinds of information pass through this website.
Personal information: your name, phone number, email address, plus the shipping and billing addresses you give us.
Payment information: card details or another payment method, which third-party payment gateways process securely.
Order information: the products you bought, your order history and your customer preferences.
Website usage data: your IP address, browser type, device information, the pages you visited, and cookies.
Why We Use It
Every use has a reason behind it, and there are five of them.
Fulfilment: to process your orders and get them out to you effectively.
Communication: to reach you about a purchase, a support inquiry or a promotional update.
Optimisation: to make the website, our services and the whole customer experience better.
Security: to prevent fraud and keep this website and the people on it secure.
Compliance: to meet every legal and regulatory obligation we are under.
Who Else Sees It
We do not sell your personal information and we do not rent it out. It is shared in these three ways.
Trusted third parties: the partners who help us run the website, among them our hosting, payment processing and shipping providers.
Legal authorities: law enforcement or the regulators, where the law requires us to hand data over.
Data protection: each of those partners is contractually obligated to guard your data to our standards.
How We Keep It Safe
Industry-standard measures sit around what we hold, and we are straight about their ceiling.
What is in place: SSL encryption, secure servers and regular monitoring.
Where it stops: we use every commercially acceptable means open to us, yet no method of sending data across the internet is 100% secure.
Cookies
Cookies and similar technologies run behind this site.
What they do: improve your experience, track how the site performs, and deliver content personalised to you.
What you can do: your browser settings will control or disable them, though switching them off may cost you some site functionality.
Your Rights
Three of them are yours to use, and using one means asking us.
Access & Correction: ask to see the personal information we hold about you, or to have it corrected.
Deletion: ask us to delete your data, so far as legal or administrative requirements allow.
Opt-Out: unsubscribe from our marketing emails whenever you want.
Anything above you want spelled out, raise it with us.